Refund and Returns Policy

Cycles are digital game credits delivered immediately to your Cyfurs account after payment is confirmed. Spent Cycles are normally non-refundable. Purchased Cycles that have been delivered are generally non-refundable except as stated here or required by law.

If you were charged and Cycles did not appear, write to posh@cyfurs.com with the time of purchase and your handle. Do not buy again to fix a missing balance. Crediting can lag the browser redirect by a short time.

If you were charged twice for the same order, or you did not authorise the payment, contact us with the order details. We will look at the Stripe record and refund or credit what the facts support.

If physical goods arrive damaged, or you are returning an item we have said you may return, contact posh@cyfurs.com. An address for authorised returns can be provided after a valid request. Do not send goods to an address we have not given you for that return.

If a law requires a refund or a cooling-off right that cannot be excluded, we will honour it. These terms do not take away rights you cannot legally give up.

You can raise a legitimate payment dispute with your card issuer. We do not automatically suspend an account only because you did that. We may pause further purchases on an account while a dispute or refund is reviewed, so the same charge is not spent twice. Items already granted are not revoked solely because of a dispute.

See Purchases for how Cycles and merchandise are sold.